All items are non-refundable.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. Exchange request can be made once only per order and for each eligible item, it can be exchanged once only.
To be eligible for an exchange, your item must be in the same condition that you received it, new, unworn or unused, including manufacturer packaging, tags, documentation and any accessories. You’ll also need the receipt or proof of purchase. Exchange will be refused if items arrive used or damaged due to improper packaging. Please ensure items are carefully packaged.
To start an exchange request, you can contact us at firstname.lastname@example.org. If your exchange request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Exceptions / non-exchangeable items
Certain types of items cannot be returned and exchanged, like custom products (such as special orders or personalized items), discounted items of 40% off or more, and gift cards. Please get in touch if you have questions or concerns about your specific item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.